We're here to help. Find answers below or reach out directly — we typically respond within 24 hours.
Our support team is available Monday to Friday, 9am — 6pm GMT.
✉️ [email protected]Download Freshli from the App Store, sign in with Apple, and add your first pantry item.
Enable expiry reminders in Settings to get alerts before your food goes off.
Requires Apple Intelligence (iPhone 16+). Tap "Ask Freshli" in the Rescue Chef screen.
Delete your account anytime in Settings. All data is removed within 30 days.
Yes. Freshli is free to download and use. Freshli Pro offers optional premium features via a subscription, but the core pantry tracking, expiry alerts, and community sharing are completely free.
No. Rescue Chef uses Apple's on-device FoundationModels framework. Your pantry data is processed entirely on your iPhone — nothing is sent to any server. It works offline.
Freshli requires iOS 26 or later. The AI Rescue Chef feature requires Apple Intelligence (iPhone 16 and later). Apple Watch complications require watchOS 26.
Open Freshli → Profile → Settings → scroll to the bottom → Delete Account. All your personal data will be permanently removed from our servers within 30 days.
Yes. Your data is encrypted in transit (TLS 1.3) and at rest (AES-256). We use Row Level Security so only you can access your data. We never sell your data or use third-party trackers. See our Privacy Policy for full details.
Open your iPhone Settings → tap your name → Subscriptions → Freshli Pro → Cancel Subscription. You'll retain access until the end of the current billing period.
Yes! Go to the Community tab and tap "New Post" to list surplus food for free collection. You can also browse what neighbours are sharing and claim items near you.
If your question isn't answered above, email us at [email protected] with a description of your issue. Include your device model and iOS version so we can help faster.
Found something that doesn't look right? Email [email protected] with the subject line "Bug Report" and include: